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Privacy Policy

This privacy policy outlines how enjoy96 (operating exclusively via enjoy96.bet) handles the personal information of all players and website visitors in accordance with Australian laws and industry standards. Protecting your privacy is essential to ensure transparency, safeguard your rights, and explain our obligations with respect to your personal data. This policy is applicable to all users of enjoy96.bet and is effective as of 1 January 2025.

Who We Are

OBSERVE: enjoy96 operates the online casino platform exclusively at enjoy96.bet and is a subsidiary of 96Group. As of the policy's effective date, the full legal entity name, legal address, and registration details are pending public specification. Regulatory supervision occurs under Curaçao authority, with core services offered to Australian clients.

  • Company Name: enjoy96 (a 96Group subsidiary), operating via enjoy96.bet
  • Regulatory Jurisdiction: Licensed and regulated by the government of Curaçao. Operations adapted for compliance with Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
  • Contact Details: For all privacy and data protection matters, please use the feedback form available on enjoy96.bet. Data Protection Officer: Ruby Wilson (email address currently not specified; please refer to website contact methods).

REFLECT: In the future, please consult the enjoy96.bet website for updated legal details and DPO contact specifics per regulatory updates.

What Personal Data We Collect

OBSERVE: To deliver and enhance our services at enjoy96.bet, diverse categories of personal and technical data are collected from users.

  • Personal Identification Data: Full name, date of birth, residential address, email, phone number, government-issued identification (for KYC/AML compliance).
  • Account and Transaction Data: Username, password (encrypted), account registration and activity logs, betting history, deposits, withdrawals.
  • Payment Data: Credit/debit card details, e-wallet information, payment transaction identifiers, financial institution information.
  • Technical Data: IP address, device/browser type, operating system, language preferences, unique device identifiers, access timestamps.
  • Behavioral Data: On-site interaction data, game preferences, wagering patterns, clickstream data, session duration.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party cookies, beacons - collected for functionality, analytics, and advertising purposes.

EXPAND: Collection practices align with Australian and Curaçao regulatory requirements and reflect responsible gambling policy enforcement.

Legal Basis for Processing

OBSERVE: Processing of your data at enjoy96.bet is strictly grounded in legal and regulatory obligations under Australian law and the online gambling industry.

  1. User Consent: For non-essential data processing (e.g., marketing communications), your explicit opt-in consent is always required and can be withdrawn at any time.
  2. Contractual Obligation: Essential for providing platform services, user account administration, executing payments, and fulfilling terms agreed with you.
  3. Legitimate Interests: To prevent fraud, ensure platform security, conduct analytics, and improve our services, where such interests do not override your fundamental rights.
  4. Legal Requirements: Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and reporting or audit obligations mandated by Australian and Curaçao regulatory authorities.

REFLECT: We process only the minimum data necessary, prioritizing your privacy while fulfilling all legal duties.

Purpose of Processing

OBSERVE: Personal data collected at enjoy96.bet serves defined operational and legal purposes.

  • Account Creation and Maintenance: To register, verify, and manage your player account, including security and service delivery.
  • Service Delivery: Facilitating deposits, bets, withdrawals, and resolving technical or customer support issues.
  • Marketing (with Consent): Sending promotional offers, service updates, and newsletters, only if you have provided explicit opt-in consent.
  • Analytics & Service Improvement: Analysing user activity and gameplay patterns to enhance platform reliability and user experience.
  • Fraud and Security Prevention: Monitoring user behavior and technical data to detect suspicious activity, enforce security controls, and fulfill responsible gambling obligations.

REFLECT: All data usage purposes are aligned with legal obligations and best practice standards for the Australian gambling industry.

Disclosure & Sharing

OBSERVE: enjoy96.bet does not sell or rent your personal information. Data sharing occurs solely under regulated circumstances.

  • Payment Partners: To process deposits and withdrawals, financial details are shared securely with licensed payment service providers.
  • Authorized Service Providers: Data may be shared with vetted IT, analytics, customer support, and anti-fraud solution partners, all subject to strict contractual data protection obligations.
  • Regulatory Authorities: Data is disclosed if required by law or on request by relevant authorities (e.g., Australian financial regulators or Curaçao licensing authorities).
  • Affiliates and Advertising Networks: Only with your prior, informed consent, certain limited data may be shared for targeted marketing purposes.

REFLECT: Appropriate safeguards and due diligence are applied to all third parties to maintain lawful and ethical data disclosure.

International Transfers

OBSERVE: enjoy96.bet may store or process data in data centers outside Australia, including in the EU, UK, and Curaçao.

  • EXPAND: Where personal information is transferred internationally, we apply enforceable standard contractual clauses, verify adequacy decisions (if applicable), and require all third parties to maintain compliance with Australian Privacy Principles.
  • REFLECT: By using enjoy96.bet, you consent-where required-to such transfers, and we ensure your rights and protections are maintained irrespective of data location.

Data Retention

OBSERVE: Personal and transaction data is retained only as long as necessary for each legitimate purpose, subject to regulatory minimums and statutory limitations.

  • Personal and Transactional Data: Retained for up to 5 years after account closure or final transaction to satisfy regulatory and audit requirements (extended per Australian AML/CTF and gambling laws).
  • Behavioral and Technical Data: Retained for a maximum of 3 years from the date of collection, unless required for legal disputes, investigations, or compliance purposes.
  • Deletion Criteria: Upon user request (where permitted), expiration of retention period, or end of processing necessity. Data will be securely deleted, anonymised, or destroyed as appropriate.

REFLECT: Our retention practices are regularly reviewed to comply with evolving Australian and industry standards.

Your Rights

OBSERVE: Under Australian law and industry best practices, you have the following rights regarding your personal data processed by enjoy96.bet:

  1. Right of Access: Obtain a copy and explanation of your personal data held by us.
  2. Right to Rectification: Correct any inaccurate or incomplete information.
  3. Right to Erasure: Request the deletion of your data, subject to statutory obligations to retain certain data.
  4. Right to Restrict Processing: Limit processing of your data under certain conditions (e.g., contesting accuracy, processing is unlawful).
  5. Right to Object: Object to processing based on legitimate interests, including profiling and direct marketing.
  6. Right to Data Portability: Receive your personal data in a structured, commonly used format, and transmit it to another controller.
  7. Right to Withdraw Consent: Withdraw your consent for marketing or other optional processing at any time.

REFLECT: To exercise these rights, please contact our Data Protection Officer or use the designated channels on enjoy96.bet. Requests are addressed promptly and without charge unless manifestly unfounded or excessive.

Cookies & Tracking Technologies

OBSERVE: enjoy96.bet uses cookies and similar tracking technologies for a range of lawful and operational reasons.

  • Session Cookies: Ensure essential functionalities and user authentication during your active session. Automatically expire when the browser is closed.
  • Persistent Cookies: Remember your preferences, settings, and login status across sessions. Retained on your device for up to two years, unless deleted.
  • Third-Party Cookies: Used for analytics, targeted advertising (with your consent), and fraud protection. Providers are vetted and contractually bound to comply with data protection standards.
  • Managing Cookies: You may manage, restrict, or disable cookies via your browser preferences. Some website features at enjoy96.bet may not function optimally if cookies are disabled. An internal cookie management panel is also available where applicable.

REFLECT: Full details are available in our dedicated Cookie Policy and within the enjoy96.bet account management interface.

Data Security

OBSERVE: The security of your data is a core commitment at enjoy96.bet. Industry-leading standards and controls are in place to mitigate risk and ensure compliance.

  • Technical Measures: Full-data encryption both in transit (SSL/TLS) and at rest, robust firewalls, intrusion detection and prevention technologies.
  • Organizational Controls: Access to personal data is strictly limited to authorized personnel trained in confidentiality and privacy protection procedures.
  • Ongoing Audits: Regular independent security reviews, penetration testing, and compliance audits are conducted to identify and resolve vulnerabilities.
  • Incident Response: In the event of a data breach, affected users and relevant regulators are notified in accordance with Australian Notifiable Data Breaches (NDB) scheme requirements.

REFLECT: Our security protocols are subject to continual improvement and adaptation in line with regulatory and technological advancements (reviewed at least annually).

Complaints & Contacts

OBSERVE: If you have any questions, requests, or wish to submit a complaint regarding your personal data, please use the feedback form provided at enjoy96.bet.

  • Data Protection Inquiries: Addressed to our Data Protection Officer (Ruby Wilson) via the website contact panel. Written complaints may also be submitted.
  • Response Procedure: All inquiries and complaints receive acknowledgment within 7 days and a substantive response within 30 days. Escalation to the Office of the Australian Information Commissioner (OAIC) is available if you are dissatisfied with our response.

REFLECT: We are committed to transparent and fair resolution of all privacy-related complaints and undertake all necessary steps to protect your rights as an enjoy96.bet user.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in law, technology, or business processes at enjoy96.bet.

  • User Notification: Material changes are communicated via email (where provided) and by prominent notice on enjoy96.bet at least 14 days prior to effect.
  • Effective Date: The current version is effective as of 1 January 2025.

REFLECT: We encourage you to review this policy regularly. The latest version is always available on enjoy96.bet. Continuing use of our services after such changes signifies your acceptance of the updated policy.